Terms & Conditions
Use by you of the website operated by La Cambusa, Stresa - contact@winelacambusa.com is conditional upon your acceptance of these Terms & Conditions set out below, including our Privacy Statement. All references to “our,” “us,” “we” or “company” within this policy are deemed to refer to La Cambusa, Stresa. No other terms and conditions shall apply in respect of the purchase of such Wine or products unless expressly accepted in writing by La Cambusa, Stresa.
1. AVAILABILITY: All products are sold subject to availability. If for any reason we are unable to complete your order, we will notify you as soon as possible. La Cambusa, Stresa reserves the right to substitute wines of an equal or higher value, subject to your expressed verbal or written consent.
2. PRICES: The prices shown are per bottle inclusive of tax unless otherwise stated and are perforce subject to currency and market changes and alterations in duty and tax? Goods will be invoiced at the prices current at the date of delivery. All orders are subject to final confirmation and can only be cancelled before the products have been dispatched from La Cambusa, Stresa. The prices payable for the products that you order are clearly set out in the web site. La Cambusa, Stresa reserves the right to amend price and availability information without notice. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we alert you before we ship the item concerned. The price of the items does not include the Delivery Charge. The Delivery Charge will be charged at the rates applicable at the date you place your order. Our price list is in Euro, UK pounds Sterling or American Dollars.
3. PAYMENT: Once you have placed an order with us, you will receive an order acknowledgement email. This acknowledgement email is not an acceptance of your order by La Cambusa, Stresa. Your order will have only been accepted and the contract between you and La Cambusa, Stresa will have been created once the products have been shipped to you. All goods must be paid for in full before delivery will be made. You can pay for products purchased from La Cambusa, Stresa by using any of the following cards: Visa, Mastercard, Visa Delta, Visa Electron, Maestro/Switch and Solo
4. RISK AND PROPERTY: The property in all goods delivered by the seller shall remain the property of the seller until the seller has received in cash or cleared fund payment in full for such goods, but the risk in such goods shall pass to the buyer upon delivery. All products on this web site are offered subject to availability and remain the property of La Cambusa, Stresa until payment is received in full.
5. CANCELLATION: You may cancel your order prior to shipment of the goods and no later than 24 hours after placement of your order.
6. VINTAGE AND AVAILABILITY: We will always endeavour to ensure that wines are of the vintages quoted on our list, however if one vintage becomes exhausted, the next available vintage will replace it. If this policy is objectionable, please let us know and we will try to make alternative arrangements to suit you. Please be reminded that some of the pictures of wine labels may show previous vintages that are no longer available. The vintages given in the text descriptions of wines are checked and updated regularly. Please bring any discrepancies to our attention by email and send to contact@winelacambusa.com. If a particular product that is ordered is out of stock, you will be advised as to when the goods are likely to be dispatched. An alternative product may be offered and we will confirm details before dispatching. Occasionally with mixed cases of wine, we will substitute one wine for another of similar quality, if we have been unable to contact you to discuss any changes. However, if you ever have cause to disagree with our selections on these rare occasions, please contact us so we can give you a credit for any of the bottles we have switched.
7. DELIVERY: La Cambusa, Stresa uses reliable courier services and offers 7 (working day) delivery, for all UK orders. La Cambusa offers 20 (working day), delivery for all U.S. orders. However if you require faster delivery please let us know and we will endeavour to accommodate your request. Please note that orders cannot be left unless the carrier can obtain a signature or we have detailed instructions of where the consignment can be left (please use the "special delivery instructions" box). If unable to deliver, the carrier will leave a card with a phone number so another delivery day can be arranged We cannot be held responsible for incorrect delivery information provided by customers. If an address or post code is wrong and we have to redirect the parcel to an alternative address, a redirection charge will apply. (this will be confirmed to you and charged to your credit card).
Delivery Charges and Conditions.
Shipping Charges
Europe
1 bottle - 10 euros
Up to 3 bottles - 15 euros
4 to 6 bottles - 20 euros
12 bottles or a case - 25 euros
15 bottles or a case - 25 euros
USA
Minimum quantity 6 bottles - 90 euros (half a case)
12 bottles - 25 Euros (a case)
15 bottles - 25 Euros (a case)
Shipment of delicatessen goods will be confirmed on receipt of your order and where possible will be shipped within a case where wine or liquors have been ordered. We will confirm by email where additional shipment charges apply.
8. BREAKAGES & SHORTAGES: If there are breakages we will refund the cost of the broken bottles to your credit card or send replacement bottles. We will refund any item that is received broken. PLEASE BE CERTAIN TO CHECK THE NUMBER OF PARCELS YOU ARE SIGNING FOR - WE CANNOT REPLACE WINES THAT HAVE BEEN SIGNED FOR BUT NOT ACTUALLY RECEIVED. Each consignment of goods should be carefully checked upon delivery. Claims for breakages will only be accepted if we are notified within 24 hours of delivery and the damaged products and their packaging are kept for inspection. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. Important Notice: Upon Delivery the courier should advise us if there are any breakages, however it is very important that you let us know as soon as possible of any stock damage. We can immediately investigate with the delivery operator and source replacement wine for you. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage immediately, thus we must be notified via e-mail or phone within 24 hrs of receipt of the goods.
9. DATA PROTECTION ACT: To comply with the Data Protection Act 1984, we are required to inform you that we have recorded your name and address on our computer. This will not be given to third parties. Data protection law gives you the right to access information held about you and your right to access can be exercised in accordance with that legislation
10. LEGAL NOTICE FOR THE UK: It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. Orders are not accepted from persons under the age of 18 years old. By placing an order you are making a representation that you are at least 18 years old. We can only deliver alcohol to persons over the age of 18 in UK and Europe. By placing an order you agree to these conditions. If the person receiving the order is unable to produce appropriate ID, regrettably our couriers will not be able to leave the products.
11. SPAM: Under the Privacy and Electronic Communications Act 2003, we do not send random marketing emails to personal email addresses (spam). We will only send email newsletters if you have specifically stated that you wish to be on our mailing list.
12. TRADING HOURS: La Cambusa, Stresa operates during the following hours:-
Monday to Sunday – 09.00 until 17.30 pm
You can, of course, order outside these hours via the secure website. Any order received outside these times will be processed in the next time period. We will acknowledge your order via e-mail.
13. PRODUCT INFORMATION: We endeavour to advertise our products correctly. However we cannot guarantee the accuracy of information provided on our website about products, such as photographs, images, and descriptions of the products. As and when stocks of older vintages are exhausted we will constantly update the website with the current vintages.
14. CUSTOMER SERVICES: If you have any general or order-related queries, please email us at contact@winelacambusa.com. We aim to respond to all e-mails within 24 hours.
15. STATUTORY RIGHTS: These terms and conditions do not affect your statutory rights as a consumer. La Cambusa, Stresa however, assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site.
16. PRIVACY AND SECURITY : We respect your privacy. While you are browsing the website, and during the order process we collect information and personal data from you. We will only use this information to process your orders. All information you provide is strictly confidential.
17. DISCLAIMER: To the fullest extent permitted at law, La Cambusa, Stresa provides this web site and its contents on an "as is" basis and makes no (and expressly disowns all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. Additionally, La Cambusa Stresa does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.